We encourage you to have shower trays, enclosures and drains installed by Durasan's authorised service technicians. Installation by a competent company guarantees professional services, proper installation, which allows failure-free use of the product. The list of service centres can be found at the homepage and also on the the reverse side of the warranty card. If you need specialist advice over the phone, we encourage you to use help of our Customer Service Office or the service technician on duty at the central service centre at: 504 477 121. Duty hours are from 8:00 a.m. to 6:00 p.m.