• Make sure that you have a proof of purchase (a receipt, an invoice). The receipt in the form of a scan or photograph should be enclosed with a filled-in complaint form.
  • A correctly filled-in Warranty Card (with a stamp and signature of the authorised person) is the basis for taking it to the Authorised Service Centre for warranty repair.
  • If you do not remember the name of the model of the product, you will find it on the instructions. If it is not possible, send a clear picture of the product.
  • Traditional or DIY market? The place where your product was bought is important information for us. Whether it was a DIY market (large building supermarkets, such as Castorama) or a local shop, which does not belong to any of these networks.
  • Try to describe as accurately as possible what has broken. If possible, you can enclose photographs of the defect, which will significantly reduce the time of considering your complaint.

Your details

Information about the product

Complaint number

If you have registered your product on-line, enter the code of your product here. If you havent done it, skip this point.

Place of purchase

Type of complaint


Add files, such as a scan/photograph of the receipt, warranty card, product or the defect. JPG and PDF files of up to 5 Mb are allowed.

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Pursuant to Art. 24 Sec. 1 of the Personal Data Protection Act of 29 August 1997 (Journal of Laws of 2002, No. 101, item 926, as amended), we inform you that Durasan Spółka Akcyjna Spółka Komandytowa, ul. Młodzieżowa 28C, 09-100 Płońsk is the administrator of your personal data. Personal data will be processed for purposes connected with the provision of the complaint-related services. The data will be made available to entities, which are authorised in accordance with legal regulations. You have the right to access and modify your personal data. The provision of personal data is voluntary, but it is necessary for the provision of the aforementioned services.

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